| Dave |
Florida |
(01/30/02) Bellsouth.net is rigging their modems so that dial-up customers get a measly 28.8
kb speed. That will drive many to buy their expensive DSL service. Check your
connection speed!
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| Bennett Latimer |
Gainesville FL |
(01/30/02) Bellsouth customer service is proof that monopolies DO NOT WORK. Bellsouth
does not care about their customers, their hold times should be illegal and their
inter department communication is completely absent. In the past six months I
have spent over 15 hours on hold with bellsouth trying to resolve a billing problem
that they caused. I have had my service interupted twice temporarily and the last
time permenantly. I don't owe them any money and they terminated me. I HATE
BELLSOUTH!!!
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| Kelly Jones |
Snellville GA |
(01/30/02) Bellsouth Stinks!!!!!! I was so happy to find this website. I thought I was the only
one out there. I always said If there was another phone company I would be with
them in a heartbeat. Nothing could be worse than Bellsouth. When I moved to the
atlanta area I needed a celluar phone company and joined with bellsouth mobility
now cingular wireless because there is not a celluar one up here. Any way, I was
suppose to have free long distance, no roaming, and free minutes to other
bellsouth mobility customers. Did I get that? NO! My bills were outrageous. I
was charged for everything inder the sun. All the hours I wasted away on the
phone with customer service morons I could have painted the leaning tower of
Pisa. When my boyfriend moved into the area we added an additional phone to
my bill, it was suppose to be a shared minute plan. Was it? NO!!! We were
being charged for diffrent phone lines on two seperate bills so it took two months
to realize, "Hey these bills come pretty often." Well they finally took charges off after this time being on the
phone with customer service morons I could have painted the universe. We were
so irate about this that we just told them where they can stick the phones and our
outrageous bills. Well 3 months after opening our service we terminated our
contract and raised enough hell to not have to pay for breaking our contract, also
we were expected to pay nothing else. (I think calling them everyday and asking
to speak to someone higher up than that peon did it) So all is well now that we
have Nextel (I am not saying I don't have problems with them but it is much better).
Everynow and then even a year after we closed the account and thought all was
settled, we still get a past due bill from them. You know what any telephone bill
from any bellsouth affiliate is good for? Starting a cozy relaxing fire in the
fireplace! :)
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| Victoria J. Turner |
Morgantown KY |
(12/20/01) We have been screwed by bell south from day one. We have double paid bills
that they said we owed. They have even turned our phone off when we paid the
bill - then they had to nerve to offer us a credit when the bill was overpaid in order
to cover themselves for making a mistake. We have no idea what some of the
charges are on our bill, and I think it is rediculous to have around $84.00 of just
service fees and charges when your actual bill is around $20-25. No one can
actually tell you what those charges are, and we are getting ripped off every day
be a phone company that is TOO BIG FOR THEIR BRITCHES. I will be glad to
get away from their services as quickly as I can.
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| Stephanie |
Memphis TN |
(12/17/01) I HATE THEM SO VERY MUCH!! Last year I ordered DSL service that never
came. That didn't stop the idiots at Bellsouth for trying to charge me for two
modems. That amazed me, two modemns when I never even recieved one! How
do they stay in business? Now my phone is broken, it has been broken for a
week. Repair service is nonexistant! They even tried to lie to me today and say
they came to my apartment... but I was home and no one knocked. I wish I could
use another provider... does anyone know of one?
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| Claudia Springer |
Jacksonville FL |
(12/04/01) For the third time I have tried using their automated "Right-touch" system - I spent
30 minutes going through the proceedure to eliminate services that I don't use in
the "Complete choice" plan. When I "submitted" at the end of the thirty minutes,
the computer said Iit couldn't process my request. Again this is the third time this
has happened.
Frustrated and determined to cut my costs I then went on line at
WWW.Besllsouth.com and went through the whole proceedure again - Again, I
was unable to access the system online - . Funny, though, when I clicked the
option to ADD services rather than change or eliminate services, it would have
processed me immediately. This is clearly a ploy to discourage busy people like
myself and it has worked with me in the past but NO MORE. This is the REAL
COMPLAIN: When I tok off work to rush home and speak with a REAL person in
customer service I aSKED WHO i WOULD COMPLAIN TO ABOUT THEIR
AUTOMATED "rIGHT-tOUCH SYSTEM" THAT NEVER WORKS AND WHEN
THE cs AGENT TALKED TO A "SUPERVISOR" SHE SAID THERE WAS NO
ONE... i AM sick OF BEING MANIPULATED LIKE THIS. tHIS COMPANY IS
SAYING TO ME "OH WELL - WE DO WHAT WE WANT BECAUSE WE CAN...".
iS THERE SOMETHING more i CAN DO ?
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| Danny Overstreet |
Athens GA |
(11/29/01) Got home from Thanksgiving trip to find my main telephone number out of order.
Called immediately and was told it would be fixed in 4 days. After repeated calls
to escalate, I've been promised service on the fifth day. All customer service
personnel very rude and even gave me wrong info on how to "reset" the lines. Was
also told disruption was due to a storm. Funny, but all the neighbors said we got a
little rain, but no storm. Still waiting on the fifth day....
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| Kevin Warnick |
Anderson, SC |
(11/14/00) Disconnected without notice even after i had paid the bill! Now charging me $22 for "reconnection". Also charging me for the week i was
disconnected without notice even as i was frantically trying to fix the problem. Where
is the competition?
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| Claudia Miller |
Jacksonville FL |
(10/26/00) I have been a BellSouth customer for many years, but recently have noticed that the service reps make FREQUENT errors in my work orders that have inconvenienced me greatly! I am probably going to switch to another company by the first of the year because I'm very disappointed in BellSouth service.
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| Jody McCrea |
Cumming, GA |
(10/11/00) My phone service has gone out for the second time. The first time, BellSouth was 2 days late for their DEADLINE. Now, when I have 2
children at home and my husband is out of the COUNTRY, they keep moving the
date later. I call and they treat me like a dog and when I email they
LENGTHEN the repair time with no commitment. I emailed the FCC to ask if this is how a monopoly treats consumers and why can't we do anything about it.
|
| Ralph Balch |
New Market, TN |
(09/04/00) I laughed the first time I read this page, that was before my own troubles started. A minimum five day wait to fix a phone line and a so what attitude. I checked on our Public service Commission and found they make extensive use of bellsouth services,i.e. voice mail and fax. There are no live bodies to talk to.
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| Stephen W Kendall |
Alpharetta, Georgia |
(09/01/00) Repair service is horrible. Can't ever get in touch with anybody, they protect themselves with useless voice mails. This wasts countless hours of my time. They don't respond to Priority email messages timely. Totally unsatisfactory.
|
| William D. Hopper |
Coral Springs, Florida |
(08/10/00) We ordered celluar service through BellSouth, IT SUCKS!!!!!! No service half the time the other half drops calls. Can not even make a
call from inside my house. Lucky if I can in the front yard. So I cancel the
did not fulfill their end of the agreement, now they want me to pay them for
the rest of the contract. Their DSL service isn't much better!!!!
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| DWAYNE480@webtv.net |
COLUMBIA, TN |
(08/06/00) --
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| A |
Thibodaux, LA |
(5/26/00) While I was married, my phone service was in my name. My husband and I divorced and I moved in with my parents, therefore I disconnected that line. I moved to another city shortly after and activated a new line, ran into financial problems and now they have disconnected my service. The have ALSO disconnected my ex husband's service because they insist the bill is community property even though the line was activated AFTER my divorce. Needless to say, I am now battling with the phone company over this bill AND my ex husband because I cannot pay it in full. BellSouth is unwilling to work with me to resolve this matter and even suggested that I hire a lawyer.
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| Devin |
TX |
(5/03/00) My girlfriend lives in Logansport, Louisiana and we
barely get to talk online because she can never get connected. Besides
phone it is the only way we stay in contact. I hate Bellsouth and I
don't even use their services, I love Prodigy. But she says they have
explained about technical difficulties but whatever. FIX IT!!!!
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| warren boo |
spartanburg,sc |
(3/10/00) Yes, I wanted to sue BS for fraud. Internet service stinks, rude staff, no resolution of issues, they break all of their promises of improved service AND MORE. Sign me up!
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| maureen hallowell |
roswell ga |
(2/27/00) WHY WHY WHY CAN'T WE GET BETTER SERVICE? AND DSL IN OUR NEIGHBORHOOD, THIS IS CRAZY,HAVING A NEW HIGHSPEED COMPUTER AND CONECTING AT 22OOO!!!! WAKE UP BELLLSOUTH YOU ARE TREATING YOUR CUSTOMERS TERRIBLY. I WISH THERE WAS SOMEONE OUT THERE THAT COULD BRING DSL TO THIS TOWN!
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| T. Thomas |
Macon, GA |
(2/17/00) For each last three consecutive bills, my payment has not been applied to the correct account. When trying to receive assistance, the operators are more willing to give you a hard time than try to even attempt to correct the problem. Many people in the middle Georgia area are complaining of Bellsouth and the shoddy way they conduct business. I have heard that they have always had a problem with customer service, that's why there are more local companies. The problem with them is that they overcharge the customer because they have to pay Bellsouth for the telephone numbers just as much as we are paying. Why can there not be another local telephone service in this area?! I can tell you one thing, THE MIDDLE GEORGIA AREA IS SICK AND TIRED OF BELLSOUTH AND I JUST HOPE THAT SOMEONE TAKES CARE OF THIS PROBLEM BEFORE IT ESCALATES AND BELLSOUTH WILL BE TAKEN TO THE GOVERNMENT.
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| Sharon Wilson |
Nashville, TN |
(02/07/00) I am paying more than $50.00 per month for a dedicated phone line and Internet service and rarely exceed 26400bps. I am tired of wasting my life waiting for pages to load. DSL would be competitive but I am told I cannot get it altho my neighbor less than 250 ft from me is having it installed next week. Bellsouth's drones will not tell me why I can't get DSL or when it might be available. When I complained about the connection speed they laughed. Why should they connect me when they get just as much money for the lousy service they offer now? Cable in Nashville is not reliable. Without an alternative I am up the creek and paying thru the nose.
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| Terry |
Naples, FL |
(01/26/00) I ordered a prepaid cell phone from BellSouth by mail. I found it to be unsatisfactory and I have to pay shipping and handling to return it. I will also lose $30 for the prepay card even when the phone has never been activated. Customer service just wants to pass me around. Anyone know how to contact the CEO?
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| Roy Neuhauser |
Knoxville TN |
(01/23/00) Bellsouth has engaged in some very low-handed, trashy, business dealing. I recently received an offer from bell south to purchase a telephone in my phone bill, the phone to be billed on your monthly statement. We ordered one (what a mistake). A month passed by a we had not received the phone, we called the order number and we told, our shipping address and our billing address were not the same, therefor they had trashed the order! The problem was the delivery address was the same address we receive and have received phone service for 14 years! When I enquired as to why they had no contacted us I was told, "we do not have time to contact everyone that we have a problem order with, we have to cover a 6 state area!" I contacted the pres. of Bell south in Tennessee's office, I was assured "someone" would contact us about this matter that same day, needless to say they lied, no one contacted us, we are still waiting. I guess when you are dealing with a pack of liars you can't expect too much.
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| Constance R. Cook |
Doraville, Ga. |
(01/06/00) There customer service is less than acceptable, and they charge you for items not recieved.
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| Allen Mason |
Dublin, GA |
(01/01/00) They charge to much, thier bills are to hard to understand they are charging me extra, so lazy folks that don`t work can have telephone service. Hard to get to talk to a live person when you need help.
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| Dan Stewart |
Hobe Sound, FL |
I was disconnected without notice.
|
"Most residents of
Warner Robins" |
Warner Robins |
BELLSOUTH DO NOT ALLOW LONG DISTANCE SERVICE FOR OUT OF STATE CALL WHETHER IT IS COLLECT CALLS OR ACCEPT COINS ON PUBLIC PAYPHONE OUT OF THEIR DISTANCE. THE LONG DISTANCE SERVICE ONLY PROVIDE WHERE BELLSOUTH IS IN CHARGE! NEXT, WHEN CUSTOMERS BILLS ARE PAID IN FULL, THEIR COLLECTION AGENCY "EQUALIFAX" OR BELLSOUTH STAFF WILL NOT CLEAR OR SHOW THAT CONSUMER DEBTS ARE PAID OFF ON THEIR CREDIT REPORTS. BY SENDING LETTERS OR CALL FOR CORRECT ON CREDIT REPORT; 1-800-BELLSOUTH IS A JOKE! THE 1-800 NUMBER TO BELLSOUTH CUSTOMERS SERVICE IN ATLANTA, GEORGIA GIVES CUSTOMERS, "BAD RESPONDS EVERYTIME OR I DON'T CARE ATTIDUTE!" BELLSOUTH HAVE NOT CHANGE AND WILL NOT CHANGE! THEY TAKE YOUR MONEY, ADDS ADDITIONAL CHARGES TO RESIDENT PHONE BILLS WITHOUT CONSENT, AND FURTHERMORE. AS CONSUMERS, BELLSOUTH IS ABOUT THEMSELVES NOT CUSTOMERS SERVICE.
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| Harry "Scamp" Ganter |
Warner Robins |
... |
| Daniel Dod |
Macon |
Hmm...that doesn't make sense at all. You're doing the right thing in fighting this.
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| Steve Goodwin |
Milledgeville |
... |
| Kelly Chaney |
Warner Robins |
Please quit bullying OLM. Independent ISPs are often "formerly successful BBSes, who have invested many dollars" in local Telco business. Their dependency upon proper & reliable service from their providers results in continued & increased revenues for those same Telcos. Poor service will not and cannot be tolerated.
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| David Stahl |
Warner Robins |
... |
| Greg Hogan |
Warner Robins |
... |
| Chris Coggins |
Macon |
My comments are on file and the PSC. |