Meanie |
NC |
(07/23/02) Ever seen a Bell south fiber optic coming down a phone pole? It has a metal protector
about half way up the cable. Did you know that if you smash it with a hammer, it will take
them days to fix it. ;)
|
Tara |
Miami FL |
(07/21/02) Yes, BellSouth totally sucks. It is majorily frustrating trying to figure out when and how to
pay the bill. There's no help and/or support and I'm desperately searching for an
alternatives. Please keep me posted on curent local competition. I can't believe there
isn't any. We're considering using our cell phones only.
|
Mike |
Ridgeland MS |
(06/19/02) Bell south has screw me over, charging me local charges, for incoming calls. I don't
have a long distance provider, and am charged some phoney charges for that as well.
|
Eugene Finkelsteyn |
Louisville KY |
(06/17/02) For the last six months they overcharged me more than $300. Attempts to contact them
take over 30 minutes per try and I allways hear different stories as of why they charge
me for something I've never ordered or received. And I can't find an alternative provider
in my area. This should stop!
|
emeril nathanson |
Collierville |
(04/25/02) As an employee of Bellsouth, let me tell you, the company does not care
about customer service-that is a second, possibly third priority to the
corporation. The main goal is to sell the customer something, anything,
rather than focus on the customer complaint, we are supposed to sell, sell,
sell-and if we do not, we are written up, threatened with suspension and
termination. That is why so many customers have services on their lines
they have not asked for-that is why customers call us back repeatedly about
the same request- the Bellsouth representative is too busy trying to sell
something to the customer instead of assisting the customer with their initial
request- and we have to transfer the customer to different "departments" to
assist them with different requests on the same account they are calling
about because the service rep that did everything for you(explain bill,
remove services, add services, suspend service, disconnect service) now
must send the customer to different people sometimes in the sa
|
Tammy |
Greenville SC |
(04/25/02) I work for this joke of a company and agree with all of you. none of the
departments are on the same accord. I work in customer service, when
there is an issue I cannot handle if you ask a manager they are too lazy to
handle it. If you call a different department you get the exact same treatment
that you guys are complaining about. All Bellsouth is about is the money. If
you are a service rep and you don't swindle the customers into buying
products or services they don't need you will be fired for failure to promote
the products and services. I guess at one point in the past the name
Bellsouth stood for something. Now all I can think of is uncaring,
money-hungry, pigs. Competition is kicking Bellsouth's butt, so I think that if
a focus on true CUSTOMER SERVICE would please us all. I'm only one of
millions of employees, but if things don't change this one will be
gone!!!!!!!!!!!!!!!!
|
TDM |
Mirimar FL |
(04/14/02) I have switch to another local phone company and saving half the price on
my phone bill with no surpises at the end of the month as a lot of my friends.
Now they are getting letter in the mail stating if the other cheaper phone
carrier does not raise their prices they will cut off their DSL...
|
Penny Cothron |
Columbia TN |
(04/08/02) Bellsouth use to give notice before disconnecting your service. They no
longer do so and then charge a $28 fee to reconnect your service. Upon
calling customer service they tell me they are not required to do so and only
did so before as a service to their customers. I guess their customers no
longer deserve that courtesy.
|
J C |
Orlando FL |
(04/04/02) I also HATE BELL SOUTH with a passion. If anyone knows of any alternatives to their b.s. monopoly,in Orlando, please e-mail me.
Unfortunately this is just the beginning of corporate globalization and the
end of "freedom". Wal mart,aol-time warner, bellsouth, A.B.C.(which is
owned by disney) and the like are slowly stealing our souls. Show your
support and do not support these heartless corporate pigs!!!
|
John Morgan |
Miami Beach |
(03/10/02) Bellsouth SUCKS ! i CANT GET ONLINE HALF THE TIME. i CANT PLACE CALLS TO LOCAL AREAS AND FORGET LONG DISTANCE.....
I REPEAT BELLSOUTH SUCKS!
|
Jerlean Shannon |
Jackson MS |
(02/27/02) I'm a very busy single parent. It shouldn't be necessary to monitor your
phone bill every month from bellsouth. For the pass two days, I've called
bellsouth and they removed unncessary charges. This is unnecessary and
should be stopped. These are not optional charges. I can amagine how
much money I have lost over the 13 years of service with Bellsouth. Thank
You for listening.
|
D. Miller |
Kodak |
(02/12/02) I have had a billing issue with BellSouth and AT&T since last April(2001). I
have been placed on hold with both company for hours at a time,
repeatedly. I have sent letters monthly. Finally, AT & T wrote and asked me
to send them a copy of all my bills - by certified mail. I did so. Their
response was to call my local provider! It is now Feb. 2002 and I still have
not received the credit due on the disputed billing in April. In additon, my
service is poor - and one of their own techs told us that the equipment was
outdated and they would only put band-aids on the problem. When I
threatened to contact FCC, I got some response and have not had as much
problem with my local service. I have also been slammed by AT & T and
cannot get credit on those charges for long distance even though I have
proof of discontinuing my AT&T service last April. Am I fed up with these
big companies? You bet I am. I hope they are all put out of business!
|
James Ramsey |
Pigeon Forge |
(02/12/02) Bell South has too many extra charges i.e. Connectivity Charges, various
'taxes', etc. They should not be allowed to get away with it. In addition, they
have VERY poor service and outdated equipment. had numerous
problems with the system.
|
Peter Myers |
Jackson MO |
(02/06/02) Incompetent tech people who speak technobabble. No idea of plain
English. You get left hanging on the phone for 15-20 minutes while the geek
goes to ask his/her supervisor what to try next. Eventually the line goes
dead or you reach a dead end. "The trouble is you need a new modem.
We'll have to mail it." "Can you Fedex it? We'll pay the shipping." "No,
we're not allowed. You'll have it in 7-10 days." You call back in 10 days to
see where it is and nobody's ever heard of you. They don't even have a
record of your problem. So you start over with someone else. Our
vice-president has been off line for more than a month. Yesterday I called
the local President's office and there is a tech guy sitting in the veep's office
right now. He was 1-1/2 hours earlier than the window frame they'd given
us. He has B.O. He's fininshing up now after 2-1/2 hours.
|